Melissa leads Instructure’s customer success and services organizations. She’s a champion for crucial customer-focused topics like data usage and privacy—and it’s her personal mission to drive innovation in our customer experience and enable customers to leverage our solutions in engaging and effective learning environments. Melissa has spent 20 years in educational technology working for a number of technology suppliers and educational institutions, as well as teaching leadership courses on managing technology for educational change. She has a master’s degree in educational policy from Teachers College, Columbia University and an MBA from Columbia Business School.